From Backlog to Efficiency: ARS’s A.I. Solutions Streamline Court Processes

Courthouse visitor uses A.I. self-service kiosk check-in.

Courts across the country are facing unprecedented challenges in managing caseloads, providing equal access to justice, and delivering efficient services to their constituents. These challenges stem from outdated systems, hiring challenges, and higher-than-ever demand for the services provided. Luckily, today's courts now have access to intelligent A.I. tools, such as Advanced Robot Solutions’ A.I. self-service kiosks, that address these issues with substantive solutions instead of makeshift fixes.

One of the most prominent challenges courts face is meeting the public’s high expectations for service in the digital era. Providing 24/7 accessibility, multilingual support, and assistance with complex processes are significant hurdles in providing equal access to justice. These challenges are easily solved by A.I. tools such as the SANDI chatbot. On Miami-Dade County’s 11th Circuit Court website, SANDI is actively streamlining processes by answering Frequently Asked Questions (FAQs) in both English and Spanish, providing website visitors with 24/7 support, and guiding constituents to critical resources. Acting as an A.I. extension of the workforce, SANDI has dramatically reduced live chats, allowing court staff to focus on higher priority tasks, further reducing backlog.

While the SANDI chatbot is a court’s representative on its website, ARS’s A.I. self-service kiosks act as a court's in-house digital concierge. Capable of wayfinding, avatar-guided form-filing, accepting payments, and integrating with existing e-filing solutions, A.I. kiosks are becoming the go-to solution for reducing workloads and providing the best possible service. With wayfinding and FAQ tools, the public can rely less on court staff to answer repetitive questions while still having access to a constant multilingual presence in any given court space.  As e-filing becomes the standard practice in courts, A.I. kiosks are an easily integrated solution to existing platforms. This allows attorneys and pro se litigants to file vital documents without assistance from staff. If assistance is needed, ARS’s A.I. kiosks offer avatar-guided filing that can help end-users complete the process. These solutions are actively reducing backlog, increasing satisfaction, and streamlining processes.

As courts continue to face increasing demands, there are now an increased number of A.I. tools, like those offered by ARS, that enhance efficiency, reduce workload, and improve access to justice. By embracing these innovative technologies, courts can streamline their operations, reduce backlog, and best serve their communities in the digital age.