Every holiday season, courts across the country close their doors for a well-earned break. However, justice doesn’t take a vacation, and neither does SANDI, our intuitive artificial intelligence (A.I.) chatbot. Developed as a self-service solution for courts and government, SANDI is revolutionizing accessibility to courts by providing 24/7 assistance to court website visitors, allowing court staff to enjoy their much-needed time off.
According to one of our customers, while courts close for the holidays across the nation, demand for protection orders rises. This increase stems from family gatherings, financial stress, increased alcohol consumption, and the related rise in domestic violence incidents. Due to this increase occurring during court holidays, victims and petitioners often have unanswered questions and remain anxious as they await the reopening of these offices. The increase in demand also leaves court staff scrambling to answer countless questions and file even more protection orders upon their return to the courthouse. However, at Miami-Dade’s 11th Circuit Court, our A.I. chatbot, SANDI, bridges this gap, providing 24/7 availability to answer critical questions via voice or text and provide peace-of-mind to both constituents and court staff.
At Advanced Robot Solutions (ARS), our mission is to help our customers leverage A.I. to provide outstanding, pioneering levels of self-service. In the public sector, our solutions not only provide greater availability to courts but also provide increased access to justice 365 days a year. That is why SANDI is enhanced with multilingual capabilities, allowing her to speak over twenty languages. This ensures that language barriers are broken down, especially during critical times when immediate assistance is crucial. This multilingual feature is a proven solution to language barriers on Miami-Dade County’s 11th Circuit Court website, where SANDI has answered over one million inquiries in Spanish and English.
By making the question-answer process available 24/7, no matter court hours, and increasing access with multilingual capabilities, SANDI increases accessibility to justice and eases the anxieties of constituents whose time-sensitive questions are answered with a conversation or a few clicks. And that also means that court staff can work with visitors who are more prepared when entering the courthouse.
As we enter the holiday season, it’s reassuring to know that when court offices are closed, Advanced Robot Solutions’ SANDI is able to support improved access to justice through the power of A.I. Our chatbot is not just a technological advancement; it is a commitment to increasing equal access to justice for everyone.
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