Customer Case Studies
See why so many courts and counties across America are choosing to work with ARS to ease their workload and enhance the customer experience for their constituents!
A.I. Self-Service Kiosks Reduce Court Congestion and Information Bottlenecks in Maryland
The Maryland Judiciary (MJS) faced a significant challenge in managing the high volume of visitors to its courthouses, many of whom arrive confused and with questions. During court visitor rush times, the security guards were overloaded with court-related questions, leaving them distracted from their primary focus, court security. The judiciary needed a solution to efficiently provide information, reduce wait times, and improve the overall court experience without significantly increasing staffing costs.
A.l.-Powered Web Chatbot Increases Access to Justice in Miami, FL
The Eleventh Judicial Circuit of Florida faced difficulties in providing accessible information to the public, particularly for self-represented litigants in family court matters. Website navigation was challenging, and staff were overwhelmed with live chat requests, averaging about 950 live chats monthly.
