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A.l. Improves Rural County Services in Ottowa County, MI
The Challenge: Expanding Access to Government Services
Ottawa County, Michigan, faced challenges in delivering efficient and accessible government services to its 305,000 citizens across 1,063 sq. mi. The County needed to 1) increase access to municipal services for residents with transportation or scheduling constraints, 2) overcome long wait times and inefficiencies while 3) reducing repetitive workload for staff.
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