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Modernizing the Citizen Experience in Courts and Local Government

Help citizens complete the right forms, access information, and navigate services independently, while reducing staff workload and maintaining secure systems.

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The Problem with Public Access Today

Citizens are expected to navigate complex processes without guidance, leading to confusion, incorrect filings, and long lines at the service desk.

Staff spend valuable time answering repetitive questions, correcting forms, and managing avoidable back and forthThe Result? Slower service, frustrated citizens, and operational strain.

Increased Access for Citizens.
Improved Efficiency for Staff.

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ARS delivers a connected ecosystem that results in

Reduced calls, emails and interuptions

Increased filing accuracy

Increased access to public resources and information

Multilingual Access​ in 26+ Languages

Modernized Experiences Across Every Touchpoint

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In-Building Access Solutions

Public Access Web Agent

Extend services beyond the counter with guided self-service for wayfinding, form completion, and information access—reducing lines and staff interruptions inside the building.

Give citizens 24/7 conversational access to information and services from anywhere—reducing call volume and ensuring accuracy.

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Mobile Access Points (MAPs)

Let visitors access services directly from their smartphones—before, during, or after their visit—reducing reliance on physical infrastructure and improving service continuity.

See How Public Agencies Are Expanding Access and Reducing Staff Workload

Learn how ARS is expanding access to court and local government services for 22 million Americans across the U.S.

LATEST DEPLOYMENT

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Continuing to expand access across Chester County, PA

Chester County, Pennsylvania

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Connecting Citizens to Services Across the County

El Paso, Texas

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Expanding Access with Digital Public Assistants

Miami-Dade County, Miami

Give Citizens Clear Answers, Without Increasing Staff Workload

Help citizens find the information and services they need—without calling or visiting the counter.

Reduce repetitive questions and free up staff to focus on more complex, high-value work.

Latest ARS Blogs & News

Ready to Enhance Your Agency and Increase Access?

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